Meter Reading

STEP 1   Locate your meter box, generally found towards the front of a property, near the street.  It is typically housed in a black box  marked "water".  Look for a white S painted on the pavement - the box should be straight in from that.

STEP 2   On the face of the meter, there is a large dial and a display of numbers.  Read the number display from left to right.  Be sure to include the stationary zero. This is your meter reading. Our meters measure water in gallons.  Compare that reading to what your bill states as your current or present reading.

STEP 3   Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.

Customer Responsibilities vs. BBWC Responsibilities

BBWC is responsible for all maintenance and repairs up to and including the meter.  The customer is responsible for all maintenance/repairs from the meter to the house, including the Customer Cut Off Valve. 

IMPORTANT:  Customers should always use their customer valve to turn water off at the street - NOT the BBWC valve.  If you have a tool (t-bar) please do not use this to operate our valve.  If the BBWC valve is damaged, the customer could be fined for meter tampering.

Bogue Banks Water will not routinely turn customer valves off or on.  Customers who are out of town will need to contact a plumber, property maintenance company, or neighbor to get help with that.  We will turn our valve off in the case of a leak or other emergency that cannot be stopped by the customer valve.